Radiant Reach – Master Terms & Conditions / Service Agreement

Effective Date: October 2025

These Terms & Conditions (“Agreement”) govern all services provided by Radiant Reach, a sole proprietorship based in California (“Company,” “we,” “our,” or “us”), to any individual or entity (“Client,” “you,” or “your”). By engaging Radiant Reach’s services, submitting an intake form, or signing a proposal or service agreement, you acknowledge that you have read, understood, and agreed to be bound by this Agreement.

1. Services Provided

Radiant Reach provides marketing automation, client retention, and email marketing services, which may include CRM setup, automation workflows, campaign strategy, content creation, reporting, and related marketing support.

Service details, deliverables, and pricing for each project will be outlined in a separate Proposal or Service Agreement.

We may update or modify our offerings from time to time to reflect evolving business practices or technology changes.

2. Payments, Deposits, and Retainers

We use collected information to:

  • Payment Terms: Payment terms, amounts, and due dates will be stated in each Proposal or Service Agreement.

  • Deposits: Certain projects may require a non-refundable deposit before work begins.

  • Monthly Retainers: Ongoing services are billed monthly in advance unless otherwise agreed.

  • Late Payments: Payments not received within ten (10) days of the due date may result in suspension of services. We reserve the right to charge a late fee of 1.5% per month on overdue balances.

  • Prepayment Requirement: Work may not commence until payment or deposit has been received.

3. Cancellations, Refunds, and Termination

  • Client-Initiated Cancellations: Clients may cancel services with written notice at anytime.

    • For monthly retainers, cancellation requires 30 days’ written notice before the next billing cycle.

    • For project-based services, deposits are non-refundable once work has begun.

  • Company-Initiated Termination: We may suspend or terminate services if payment is not received, if the client engages in unlawful or unethical activity, or if cooperation necessary to perform services is not provided.

  • Refunds: Due to the time, strategy, and intellectual property involved in our services, refunds are generally not provided once services commence, except in cases of verified billing errors.

4. Intellectual Property & Work Ownership

  • Company-Owned Materials: Radiant Reach retains all rights, ownership, and intellectual property in systems, templates, workflows, strategies, or automations created or used to provide services (“Company IP”).

  • Client License: Upon full payment, the Client receives a non-exclusive, non-transferable license to use deliverables created specifically for them in the course of services.

  • Restrictions: Clients may not reproduce, distribute, or share Radiant Reach’s proprietary tools, processes, or templates without written permission.

  • Third-Party Tools: Some work may rely on third-party platforms (e.g., Go High Level, email marketing tools, etc.). The Client is responsible for maintaining their own accounts and subscriptions.

5. Confidentiality

Both parties agree to keep all confidential or proprietary information, business data, and materials disclosed during the project private and not share them with any third party without prior written consent, except as required by law.

This obligation continues indefinitely even after services end.

6. Disclaimers & Limitation of Liability

Our Site may include links to third-party websites. We are not responsible for their privacy practices.

  • No Guaranteed Results: Marketing results depend on many factors beyond our control (e.g., client implementation, industry trends, algorithm updates). Therefore, we do not guarantee specific performance outcomes or revenue increases.

  • Limitation of Liability: Radiant Reach’s total liability for any claim shall not exceed the total fees paid by the Client for the specific project giving rise to the claim.

  • No Indirect Damages: We are not liable for lost profits, data, or consequential damages arising from use of our services.

7. Client Responsibilities

Clients agree to:

  • Provide accurate and timely information, materials, and access necessary for Radiant Reach to perform services.

  • Review and approve deliverables promptly.

  • Comply with all applicable marketing and privacy laws, including CAN-SPAM and data collection requirements.

  • Maintain ownership and security of their own systems and accounts.

Delays in client feedback or access may extend project timelines.

8. Independent Contractor Relationship

Radiant Reach operates as an independent contractor, not as an employee or partner of the Client. Nothing in this Agreement shall be interpreted as creating a joint venture or employment relationship.

9. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles. Any disputes will be resolved in the appropriate courts located in Orange County, California.

10. Amendments & Notices

Radiant Reach reserves the right to update or amend these Terms at any time. The most current version will always be available at https://radiantreachcrm.com/terms.

Notices under this Agreement may be sent via email to the last known address provided by each party.

11. Entire Agreement

These Terms, together with any executed Proposal or Service Agreement, constitute the entire understanding between Radiant Reach and the Client and supersede any prior agreements or communications regarding the subject matter herein.

By engaging Radiant Reach’s services, submitting an intake form, or signing a related Service Agreement, you acknowledge that you have read and agree to these Terms & Conditions.

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